Privacy Policy – The Foundations

Last updated: 1 November 2025

The Foundations (referred to as “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By interacting with us, visiting our website, or participating in activities at The Foundations, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

1.1 Contact details

  • Name
  • Email address
  • Phone number
  • Postal address

1.2 Property and enquiry information

  • Details provided when registering interest in land releases, events, or activities
  • Information relating to sales or leasing enquiries
  • Details collected through online forms

1.3 Website and digital information

  • IP address and device information
  • Pages visited, interaction data, and cookies
  • Social media engagement where you interact with our accounts

1.4 Event and community engagement

  • Photos or video taken at public events where reasonable
  • RSVPs, workshop registrations or stallholder applications
  • Feedback and survey responses

1.5 Business and contractor information

  • ABNs, business names, contact details
  • Billing and account details where required

We only collect personal information that is reasonably necessary for our operations.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • When you complete an online form on our website
  • When you sign up for newsletters or event announcements
  • When you contact us via email, phone, or social media
  • When you attend events at The Foundations
  • When you deal with us directly as a buyer, tenant, partner, vendor, or contractor

We may also collect information from publicly available sources where appropriate.

3. Why We Collect Personal Information

The main reasons we collect, use, and hold personal information include:

3.1 To operate and develop The Foundations

  • Managing land releases, sales, leasing, and activation projects
  • Communicating project updates and announcements

3.2 To communicate with you

  • Responding to enquiries
  • Sending newsletters, event information, and community updates
  • Providing service or project-related notices

3.3 To run events and programs

  • Managing registrations
  • Coordinating stallholders, performers, residents, and community partners

3.4 To improve our website and services

  • Analysing user behaviour
  • Improving marketing, safety, and visitor experience

We only use personal information for the purpose it was collected, or for related secondary purposes you would reasonably expect.

4. How We Store and Protect Your Information

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure. These include:

  • Secure servers and password-protected systems
  • Restricted access to sensitive information
  • Regular updates to digital security measures

We will retain your information only as long as required for lawful business purposes or as required by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers (e.g., email platforms, website hosting, ticketing platforms)
  • Real estate agents acting on behalf of The Foundations
  • Event partners or contractors assisting with delivery
  • Government authorities where required by law

We do not sell personal information to third parties.

6. Use of Photos and Video at Events

The Foundations hosts public and community events. Photos and video may be taken at these events for:

  • Marketing and promotional material
  • Social media and website use
  • Event documentation

Where an event involves close-up or identifiable images, reasonable steps will be taken to inform attendees. You may request removal of images that feature you prominently, where practical.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience. This may include:

  • Tracking website traffic patterns
  • Understanding visitor behaviour
  • Tailoring content and marketing

You can disable cookies through your browser settings, though this may affect functionality.

8. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information

Requests can be made using the contact details below. We may need to verify your identity before providing access.

9. How to Make a Privacy Complaint

If you have a concern or wish to make a complaint about our handling of your personal information, please contact us. We will respond promptly and work to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For questions, requests or concerns, please contact:

The Foundations, Portland NSW
Email: [email protected]